FAQ

GET FREE IN-GAME CONTENT FOR GENSHIN IMPACT

Celebrate the Epic MEGA Sale with FREE in-game content for Genshin Impact: get Hero's Wit x 5, Mystic Enhancement Ore x 5, Mora x 50000, Adventurer's Breakfast Sandwich x5

WHAT IS GENSHIN IMPACT?

Genshin Impact is a free-to-play open-world action RPG. Embark on a journey across Teyvat to find your lost sibling and seek answers from The Seven — the gods of each element.

WHEN DOES THE GENSHIN IMPACT PROMOTION ON EPIC GAMES STORE END?

This promotion starts on May 16, 2024 at 11am EDT and will end on June 13, 2024 at 11am EDT.

WHEN DOES THE REDEMPTION LINK FOR THE GENSHIN IMPACT MEGA DEAL END?

Redemption codes emailed to eligible players will expire on June 14, 2024 at 12pm EDT.

AM I ELIGIBLE IF I AM CURRENTLY A GENSHIN IMPACT PLAYER?

Yes - this offer is available to both new and existing players.

IS THERE ANY SERVER LIMIT TO THE CODE REDEMPTION?

The codes are redeemable solely in accounts on following Servers: Asia; Europe; America; TW,HK,MO.

HOW DO I REDEEM THE FREE GENSHIN IMPACT MEGA DEAL FROM THE EPIC GAMES STORE?

We will deliver one redemption link via email starting on May 16, 2024. This is the email address linked with your Epic Games account. Please make sure the email address associated with your account is current and correct! Allow for up to 24 hours for email delivery and kindly check your spam folder.

I RECEIVED MY GENSHIN IMPACT REDEMPTION LINK VIA EMAIL, HOW DO I REDEEM THIS OFFER?

Travelers can redeem their codes in-game or on Genshin Impact’s official web page before claiming their rewards in the in-game mail.

● In-Game Code Redemption Mode:

Login to the game -> Open the Paimon menu -> Setting -> Account -> Go to Redemption Code -> Enter your Redemption Code

● Official Site Code Redemption Method:

Step 1: Click the link to visit the Genshin Impact redemption page: https://genshin.hoyoverse.com/gift
Step 2: Log in using the character you have linked to your HoYoverse Account
Step 3: Select a server, in-game character, enter the code, and complete your redemption
After redeeming the code, you will receive the redeemed item via in-game mail. Check in-game to see that you have received it.
The in-game email will expire in 30 days, please check it in game and claim rewards in time.

HOW MANY TIMES CAN I REDEEM THE MEGA DEAL CODE?

Each redemption code can only be used once. The same character cannot use redemption codes of the same type more than once.

CAN THE CONTENT BE REVOKED?

No - Once a code is redeemed, the redemption cannot be revoked. Make sure you log into the correct account before redeeming the code.

WHERE CAN I ESCALATE ANY ISSUES?

If you encounter any problems during the code redemption process, please contact Customer Service.
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What in-game purchases are there in Genshin Impact?

In-game purchases for Genshin Impact include:
Genesis Crystals ×60
Genesis Crystals ×300
Genesis Crystals ×980
Genesis Crystals ×1,980
Genesis Crystals ×3,280
Genesis Crystals ×6,480
Blessing of the Welkin Moon
Gnostic Hymn
Travel Notes
Gnostic Chorus
Please refer to in-game information for more product details.

Can I play Genshin Impact without making any in-game purchases?

Yes, you can.
Genshin Impact is a free game. All in-game purchases are optional. You can experience the full gameplay without making any in-game purchases.

Can I get a refund for Genshin Impact in-game purchases?

The refund rules vary from region to region. Please refer to the refund rules applicable to your region in the Genshin Impact Terms of Service for more details.

What payment platforms are supported for Genshin Impact in-game purchases? Does Genshin Impact use the Epic Games payment platform or a third-party payment system?

All in-game purchases in Genshin Impact downloaded from the Epic Games Store are made through the Epic Games payment platform, while Genshin Impact on other platforms uses different payment platforms.

Where can I go if I have questions about in-game purchases or other questions about the game?

If you encounter any issues during the game, you can send us feedback via the Paimon Menu > Feedback > Send Feedback or contact our Customer Service via: [email protected]