Genshin Impact FAQ

What in-game purchases are there in Genshin Impact?

In-game purchases for Genshin Impact include:
Genesis Crystals ×60
Genesis Crystals ×300
Genesis Crystals ×980
Genesis Crystals ×1,980
Genesis Crystals ×3,280
Genesis Crystals ×6,480
Blessing of the Welkin Moon
Gnostic Hymn
Travel Notes
Gnostic Chorus
Please refer to in-game information for more product details.

Can I play Genshin Impact without making any in-game purchases?

Yes, you can.
Genshin Impact is a free game. All in-game purchases are optional. You can experience the full gameplay without making any in-game purchases.

Can I get a refund for Genshin Impact in-game purchases?

The refund rules vary from region to region. Please refer to the refund rules applicable to your region in the Genshin Impact Terms of Service for more details.

What payment platforms are supported for Genshin Impact in-game purchases? Does Genshin Impact use the Epic Games payment platform or a third-party payment system?

All in-game purchases in Genshin Impact downloaded from the Epic Games Store are made through the Epic Games payment platform, while Genshin Impact on other platforms uses different payment platforms.

Where can I go if I have questions about in-game purchases or other questions about the game?

If you encounter any issues during the game, you can send us feedback via the Paimon Menu > Feedback > Send Feedback or contact our Customer Service via: [email protected]