Are there items (such as additional content, offers, or currency) for sale that are used in the gameplay of your product?

Yes. Wand offers an optional Pro Subscription, which provides additional features, including:

Can your product be used without making any in-app purchases?

Yes. Wand can be fully used without making any purchases.
The Pro subscription is entirely optional and provides additional convenience and feature enhancements only.

Are in-app purchases refundable?

Yes. Users may request a refund by contacting support.

Refunds are reviewed on a case-by-case basis and are not guaranteed
• Unused pre-paid time is non-refundable
• Refunds can only be issued to the original payment method
• Refund processing may take up to 30 calendar days
Most are completed within 5–10 business days, depending on your bank

To request a refund, users should email [email protected]
and include the following information:

• Wand username
• Email address associated with the account
• Full name on the payment method
• Last 4 digits of the card used
• Purchase date and amount charged
• Payment method used (e.g., credit card, PayPal, Google Pay)
• Transaction ID or confirmation number (if available)
• Subscription type (monthly or yearly)
• Reason for the refund request

What payment platform is used to facilitate these purchases?

Payments are handled via a third-party provider, Chargebee.

The following payment methods are supported:

Do I need to reinstall if I already have Wand installed on my PC?

No reinstall is required if Wand is already installed on your PC. You can launch through the Epic store if desired.