Inquiry I have a suggestion

Your precious opinion is very helpful in the improvement of Gran Saga.

If you have any inconvenience or need improvement while playing the game, please feel free to share your opinion through Inquiry
We will become a Gran Saga that grows further by referring to what you sent us.

Account-related Inquiry I want to change/unlink the synced platform account.

You cannot change or unlink the information of the synced platform account.

※ The account used for the sync is collected only in the form of encrypted code values.

※ If the synced account is not available due to external factors (deactivation, withdrawal, suspension, etc.) please contact the customer center of the platform company you used and normalize the account used for the synced.

Account-related Inquiry My account has been restricted.

To provide stable services, game operation policy is applied on Gran Saga

The game operation policy applies equally to all Captains,
We take appropriate action after checking the contents that violate the game operation policy.

If you wish to raise objections, please register through Inquiry at the customer service.

Install/Run It stops when playing the game.

This may occur if your PC is below the recommended specification.

Please check the recommended specifications of the Gran Saga (PC) version you are currently using.

▣ Recommended Specifications

However, if there is a problem on installation and run, even you have PC with a higher specification than recommended, please register your inquiry to the customer service through Inquiry with the information requested below.

Install/Run I can't use the game because of 'The network is unstable and the game is restarting.' error!

Please access the game again after shutting down the game, and try it on another platform (for PC users, mobile access, etc.).

If it does not improve and continues to occur, please submit your Inquiry through customer service including detailed device information.

Install/RunUnavailable to connect. What's the problem?

If it runs nomally, but there is a problem on game connection, I recommend you to reconnect or reinstall after deleting the Gran Saga app in a stable network (Wi-Fi / LTE / 5G) environment.

If the same problem occurs after reconnection or reinstallation, Please please send 1:1 inquiries with details including error message or screen capture and occurrence steps

■ Required information on inquiries about connection problem (PC)
1. Error Message Occurring:
2. Access environment: Wireless / Wired LAN
3. Specification(CPU/RAM/GPU, etc):
4. Details of error (Screenshot capture, etc):

Account Inquiry I want to leave the game

▶ How to Leave from your account

※ If you proceed with leaving, a grace period of ""7 days"" will be applied, and you can cancel it at any time by accessing the account during the grace period.

Once the leaving is complete, the information on all servers in the game will be deleted, and recovery will not be possible, so please make a careful judgment.

Report There was a bug/error during the game.

Did you experience any unknown bugs/errors while using the game?

If you send us about the inconvenience in detail and contact the customer service through the Inquiry below, we will try to check and answer as soon as possible

※ When you send an inquiry, attaching its screenshot would be great helpful to check and resolve.

Report I found a user who is suspected of using an unauthorized program.

The game operation policy has been applied to provide comfortable game use.

When using an unauthorized program, the use of the game may be restricted depending on the operation policy.

If you find a user suspected of using an unauthorized program while using the game, please report it via Inquiry."
"We will do our best to check as quickly and closely as possible to provide a pleasant gaming environment at all times.

※ What is an unauthorized program?

※ Please understand that it is difficult to inform you about the sanction and level of the person subject to the report because it is treated as other people's personal information.