What in-app or in-game purchases are offered in your product?

Palia offers a virtual currency in the form of Palia Coins for sale in-game.
Palia Coins can be used to purchase in-game premium cosmetics like outfits. More purchasable premium cosmetic options may be added over time.

Can I use your product without making any in-app purchases?

Yes, all purchases are optional and provide only cosmetic benefits and do not offer any functional benefits in-game.

Are the in-app purchases refundable?

Yes, purchases of Palia Coins are generally eligible for refund within 14 days of purchase where unused, and more details can be found in our refund terms here
. If you have any related questions or would like a refund, please contact Player Support via the Billing Request Form
for assistance.

What payment methods do we accept?

Not all payment methods will be available in all countries/regions. At the moment we accept:
  • Most major debit and credit cards (Visa, Mastercard, American Express, JCB, Diners Club, Union Pay, Discover)
  • Google Pay
  • Apple Pay
  • Link
  • PayPal
  • Some bank redirects
Note: Our payment providers pull up the payment options that are available to you based on your physical location as well as current browser settings. If you are not getting all the options, please ensure that you have a payment method saved in your browser.

Do I need a Palia account to play?

Yes, you will need to create a Palia account to play Palia. You can create one after downloading the installer or go to https://accounts.palia.com/sign-up
to sign up.

Where can I access Player Support?

Please use our Player Support Portal here