Feedback

What should I do before giving feedback?

  • Check that the game has been updated to the latest version

  • Try checking file integrity, restarting your computer, or using commands such as sfc / dism to check for missing system files, some of which the game depends on.

  • If this doesn't solve the problem, check the list of common problems and try one of the solutions.

  • If that doesn't solve it or it's not listed, check the Known Issues list, does it contain your problem?

If it's not there, it's time to consider giving feedback.
Before giving feedback, please try to record how to reproduce the problem, such as the location of the problem and the steps to reproduce it, preferably with a video recording of the process, which will help you locate and solve the problem.
If it's a crash bug, please open the event viewer and go to the error log of the game, and send a screenshot of the error module, which will help you locate the location of the crash.

Bad Feedback: This game is so stuck, do you know how to make a game ah, is you three people can not come up with a brain!
Good feedback: when running on an intel core graphics card, the frame rate dropped to single digits in chapter XX with the blurring effect, but normal when running on a discrete graphics card

And finally! Don't forget to attach the versions

Game version

You can see the version number in the bottom right corner of the title screen.
This version number is tied to the program, so adjustments to the script are not counted.

Frequently Asked Questions

Fixed position flashback & C++ runtime error
If still reports an error after reinstallation the VC++ redistribution 2015 ~ 2022 X86 runtime library, most likely it is because of insufficient memory, please check if you have turned on virtual memory and choose to let Windows manage it. Turning off virtual memory and running out of physical memory will cause memory allocation to fail

High memory/graphic memory usage compared to similar games
This game caches as much material as possible to optimize loading performance, so the footprint will increase over time. A cleanup will be triggered after the default threshold (~3GB) is reached, removing items that are not currently being referenced.
Normally this won't trigger, but if a preload is triggered and the preloaded item isn't referenced in time it may trigger the cleanup

Performance issue after long time playing.
It should be that the memory occupation reaches the threshold, and frequently triggers GC
Reason:

  • No encryption and decryption streams, encrypted audio and video files will be read into memory entirety

  • The cleanup algorithm is too simple, simply based on the reference count scanning, no generation.

  • There were Win7 devices in Staff, so DXGI is not usable, but scanning all cache to estimate the video memory usage.

  • Memory is leaking (deal with it).

Save your progress, turn game off and open it again
Sometimes laptops with power saving mode on can also affect the frame rate

No title screen*
The first time you boot up, you go straight to the episode without the title screen.
If you like it, you can reset the settings and restart the game to see the title screen skipped again.

Launches directly to full screen
When the physical resolution of the monitor is not enough for the default resolution, it will try to lower the game resolution and try again, if all resolutions are not enough to display it, then it will go full screen.

Some of the appreciation grids are empty
A full run through is all unlocked if nothing goes wrong. If there's a blank grid at the end of a page, it's just empty
The original intention was to categorize, for example, the first page of the background appreciation was all about the background setting, but later on it didn't follow that.
As for the video's grid not even filling a page, it's because of poverty......

Clicking on the audio progress bar didn't jump to the mouse position
Clicking on to step is the behavior of the Windows scrollbar, copied here, the audio progress bar and other progress bars reuse the same set of logic

Save slots not working after update
Game saves the current state and the current status, and the scanning pointer position of the script, after the script has been modified the pointer will become invalid, at this time to load it will encounter various problems.
It doesn't matter, fast-forwarding is still quite fast.
This problem can be partially solved by adjusting the script digest algorithm, currently using a file hash, there is no improved version that can cover all cases.

Characters don't have voices & character volume can't be adjusted
Only characters that have appeared in the game will have their corresponding voice control displayed in the settings, and the volume control for characters without voices is just swiped out.

Character volume is zero by default.
Settings are cloud-synchronized, so it's possible that some players' settings won't be updated after a version update.
Just reset it.

It's a sentence in the dialog box, but not in the history
scripts are designed with the concept of bridging, which refers to displaying different lines of dialog in the same dialog box, and is often used to insert performances on the way to speaking, so naturally it has to be split into two sentences in order to match the history jumps

Some sentence suddenly gets stuck, and then continues after a while.
It's likely that the sentence is set up with a non-param auto page change, which uses the auto page change delay in the settings, during which the input is blocked because it's part of the script.
You may care a lot, but the Lord doesn't

Fast-forward / Auto stops suddenly
The chapter is over, or the current script has to be confirmed by the player before continuing.
Anyway, click the mouse first

Known issues

Character voices are too low / sound effects are too loud ......
The volume of music sound effects from different sources and voices submitted by different voice actors is inconsistent.
The volume has been equalized, but there are still some mistakes.
If there's anything else that doesn't work, please give us your feedback.

Random issues

What's random issue
Problems that can't be reproduced and are not common are random and can't be solved in a short time. ......
In human terms, it means that if you run the game again, the problem will not occurre again.

Random crash
It is more likely to occur when the surface class is operated, the event viewer will report the error module as mmf2s.dll or other modules.
The implementation of this class is provided by the engine, there's not much we can do about it, and it's so random that it's hard to give feedback and ask for an upstream fix

saving takes a long time
Maybe it's an antivirus program sweeping the disk, like windows defender
Try adding the game to the trusted path
Don't worry, the game will be checked for viruses when it's submitted for review.
If there was a problem, it would not pass the censor of store.