FAQ

Holiday Sale 2023 Giveaway

GET FREE IN-GAME CONTENT FOR WARFRAME

Come celebrate the Epic Games Holiday Sale with us and claim the Atterax Weapon, a 7-Day Credit Booster and 7-Day Affinity Booster FOR FREE!

WHEN DOES THE GAME PROMOTION ON EPIC GAMES STORE END?

This promotion starts on December 13, 2023 at 11am EDT and will end on January 10, 2024 at 11am EDT.

AM I ELIGIBLE IF I AM CURRENTLY A GAME PLAYER?

Yes! This offer is available to both new and existing players.

WHERE IS THIS OFFER AVAILABLE?

This offer is only available in countries where WARFRAME and Epic Games Store are offered.

HOW DO I REDEEM THE FREE GAME OFFER FROM THE EPIC GAMES STORE?

Players who launch and log in to WARFRAME on Epic Games Store during the promotional period will receive an inbox message with free content upon login into the game. Please note that due to increased traffic it may take a few minutes to register in the account.

HOW MANY TIMES CAN I GET THE FREE CONTENT?

The offer can only be claimed once per account.

WHERE CAN I ESCALATE ANY ISSUES?

If you encounter any problems, please contact the Warframe Customer Support here: https://support.warframe.com/hc/en-us

General FAQ

1. What in-app or in-game purchases are offered in your product?

Warframe is a third-person action game set in an evolving, exciting sci-fi universe. The entire game is free-to-play, but players can also support the title with the purchase of our in-game currency, Platinum. Platinum can be used to purchase in-game items — including a host of Warframes, Weapons, boosters and customizations. Platinum and items can also be traded to other players.
We also have several other bundles that can be purchased with real-world currency. These bundles include rotating content packs and items related to our Prime Access and Prime Resurgence programs, as well as community-designed “TennoGen” customizations.
Prime Access and Prime Resurgence offer upgraded Prime versions of existing Warframes, Weapons and Accessories. Players can earn Prime Access and Prime Resurgence items in-game through normal play, or purchase Prime Access items using the Regal Aya currency, which is also available for purchase with real-world currency. Unlike Platinum, Regal Aya cannot be traded to other players.

2. Can your product be used without making any in-app purchases?

Warframe can be played entirely for free from beginning to end. Just by enjoying the game, players will earn everything they need to progress through the story and endgame content. The premium Platinum currency is only used to purchase additional Warframes, Weapons, Accessories, cosmetic items and boosts to speed up certain in-game functions or apply unique customizations.

3. Are in-app purchases refundable? Note: If refunds are available, you must include a link to your refund policy.

We do not offer refunds on purchases of in-game items or Platinum, except in accordance with country-specific applicable laws. You can learn more about our Refund policy in our End-User License Agreement.

4. What payment platform is used to facilitate these purchases?

On the Epic Games Store, we utilize the internal EGS payment platform.

5. Do you use Epic Games’ platform or a 3rd-party (including your own) payment system?

On the Epic Games Store, we utilize the internal EGS payment system, but players can also make purchases through our website at Warframe.com.